User guide

How to order

Select the options and quantity from the desired product page and add it to your cart. The order screen will be displayed, check that there are no mistakes and press the next button. You will be taken to the delivery page, and the next page will show the payment screen. Select your payment method, check that there are no mistakes in the order details and payment, and press the order completion button to complete the process. Pressing this button will complete the process, so be sure to check before pressing it.
*If you click Buy Now, only that product will be eligible. If you want to purchase the entire contents of your cart, please do not click this button.

After you complete your order, an order completion email will be sent to your registered email address.
If you do not receive an email after a while, please check your spam folder or check the status of your order from your order history.

Regarding delivery

Shipping company: Sagawa Express

Delivery date: Generally, delivery will take place within 2 to 10 days after order confirmation.

*If you order on a Tuesday (a closed day at the Karuizawa Roastery), your order will be shipped the following day. Thank you for your understanding.

If you have a specific time or date preference, please write it in the comments section.

*Available date and time: From 5 days onwards. If you need it urgently, please write that as well. We may be able to accommodate your request.
*Available times: Morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, 7pm-9pm

*After you have completed your order, an order confirmation email will be sent automatically. However, for items that are on backorder or out of stock, it may take some time for the item to be shipped, so we will contact you again with more details by email.

Sagawa Express shipping fee list (tax included) *For general customers

Hokkaido: 1,190 yen Northern Tohoku (Aomori, Akita, Iwate): 869 yen Southern Tohoku (Miyagi, Yamagata, Fukushima): 759 yen Kanto (Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Gunma, Yamanashi, Tochigi): 759 yen Shinetsu (Niigata, Nagano): 759 yen Hokuriku (Toyama, Ishikawa, Fukui): 759 yen Chubu (Shizuoka, Aichi, Mie, Gifu): 759 yen Kansai (Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo): 869 yen Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane): 979 yen Shikoku (Kagawa, Tokushima, Ehime, Kochi): 1,089 yen Kyushu (Fukuoka, Saga, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima): 1,190 yen Okinawa: 1,419 yen

* If your total purchase amount is ¥5,400 or more (excluding tax), shipping will be free .
(Depending on the product, shipping charges may apply even if the purchase exceeds 5,000 yen.)

*Whole Sale customers will receive free shipping for purchases over 32,400 yen (excluding tax) .

*Please note that for customers purchasing green beans , the price includes shipping costs.

Shipping fees for wholesale products

Shipping charges for wholesale products and green beans vary depending on the product.
Please check separately.

In-store pickup

Items purchased online can be picked up at the store.
Pick-up in Karuizawa is available by selecting the delivery method.
If you would like to pick up your order at the Sumida store, please write "Sumida preference" in the comments section.

Payment Methods

・Credit card payments accepted are JCB, MASTER, AMEX and VISA.

・Shop Pay, Google Pay and Apple Pay are available.

・Bank transfer (prepayment)
Bank details: Mitsubishi UFJ Bank, Mukojima Branch, Regular Account 0058561
Account name: Un Cafe Sucre Co., Ltd. Representative Director Yuko Nirei

*Total payment amount: "Item price" + "Shipping fee" + "Bank transfer fee"
*Please make payment within 7 days of receiving the order confirmation email.
*Please note that if payment is not confirmed within 7 days, your order will be cancelled.
*After confirming your payment, we will arrange delivery within 1-3 days.
*Bank transfer fees are the responsibility of the customer.

・Cash on delivery (deferred payment)
Cash on delivery fee: 330 yen for payments between 1 and 9,999 yen; 440 yen for payments between 10,000 and 29,999 yen; 660 yen for payments between 30,000 and 99,999 yen; 1,100 yen for payments between 100,000 and 300,000 yen. Up to 300,000 yen is possible for products.
*The cash on delivery price will not be reflected on the system payment screen.
We will inform you of the price including the cash on delivery price by email.
Thank you for your understanding.
*Please note that cash on delivery fees will be borne by the customer.

Total amount to be paid: "Product price" + "Shipping fee" + "COD fee"

Yamato Transport "Collect Service"
・You can pay by cash when the product is delivered. *Credit cards are not accepted.
Please pay the total amount to the delivery person.

Inquiries and Contact Information

About the product and how to use it
Un Cafe Sucre Co., Ltd. Tokyo Office 2-20-1 Yahiro, Sumida-ku, Tokyo 131-0041 TEL: 03-6657-4073
Weekdays 9:00-17:00 Person in charge: Yuko Nirei

About product shipping
Un Cafe Sucre Karuizawa Roastery Co., Ltd. 2955-15 Nagakura, Karuizawa-machi, Kitasaku-gun, Nagano Prefecture, 389-0111 TEL: 0267-31-0976
8:00~17:00 Closed on Tuesdays

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